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CARIBBEAN HOUSE POLICIES

POLICIES

We are an adult property. Children 16 years of age and older are welcome, accompanied by an adult — two persons per room-No Exceptions.

We have a 2-night minimum stay requirement. Weekends, Holidays and Special Events may have longer minimum stay requirements. One night stays may be available depending on the scheduling. Please call for availability for one-night stays.

We reserve the right to change room assignment to a room of equal or better accommodations as necessary or required.

We no longer accept pets except for trained service animals that perform a specific task for the guest.

A valid credit card with expiration date and cvv security code is required for the deposit and will remain on file for charging the balance and any incidental charges incurred during the stay. You will be asked to sign permission to charge for these charges or any possible damages deemed to be caused by anyone in your party.

Limited parking is Available on Premises and should be requested upon reservation. Available parking is on a First-Come-First-Serve Basis. The Parking Fee is $20/night plus tax ($25/night plus tax for Holidays or Special Events). We do not guarantee space on our lot as the spaces are small and cannot accommodate large trucks, SUV's or vans. We are not responsible for any damages that may occur. Parking is at your own risk.

Cancellation: Due to our small size, cancellations and changes made to arrival and departure dates affect us significantly. Therefore, we adhere to a strict policy. We require a 30 day prior notice on changes or cancellations, including early departures. The balance for your reservation will be charged 30 days prior to your arrival (or upon reservation if made within 30 days of the arrival date). Cancellations or changes within 30 days of your arrival date, the entire charged amount is non-refundable. We will attempt to re-book any nights after the first night and if accomplished we will refund the amount re-booked. There is no refund if we are unable to re-book the room.
Eligible refunds are issued less a $50.00 processing fee ($100 for Fantasy Fest and Christmas/New Year).
FANTASY FEST AND CHRISTMAS/NEW YEARS WEEK HAVE A 60 DAY CANCELLATION PERIOD AND THE ABOVE POLICIES APPLY TO THAT PERIOD AS WELL.

We advise TRAVEL/VACATION insurance. We recommend Steve at Trip Insurance store https://tripinsurancestore.com 888-407-3854

Other: Hurricane Policy. We cannot be responsible for delays, interruptions, cancellations or inconveniences in your trip due to weather. However if you have a confirmed reservation and you are due to arrive within 24 hours and a government ordered evacuation order due to a NAMED hurricane is in effect for Key West, you will receive a full refund or transfer any deposit to a future stay to be used within 6 months of the event. If you have already arrived on the island and an evacuation order is placed you will receive a full refund for the unused portion or you can place it on hold for a return visit.

For FANTASY FEST reservations in October and CHRISTMAS WEEK (December 25-January 3), and other SPECIAL EVENTS (Literary Seminar, Key West Home Tours, Key West Food Festival, Conch Republic Independence Celebration, Mile 0 Fest, Pride, Songwriter's Festival, Hemingway Days, Lobster Fest or any other named Festival), you will be charged a 50% deposit upon reservation. If you cancel your reservation 60 days or more in advance of your arrival, you will be refunded your deposit minus $100.00 cancellation fee per room reserved. Your balance will be charged 60 days prior to arrival and at this time it will be non-refundable.
Any MULTIPLE ROOM RESERVATIONS OR GROUPS traveling together will be charged the full amount up front and the reservations will be non-refundable regardless of how far in advance. We recommend TRAVEL INSURANCE for all guests but particularly those in these situations. We cannot be responsible for flight delays, flight cancellations, Ferry Cancellations, health or personal issues or weather-related problems. Government ordered closures will be honored.

MC, Visa, American Express and Discover accepted.

We reserve the right to refuse service without refund if any policy is violated.

Housekeeping will service your room daily between 9 am and 2 pm. Please allow the housekeeper to service your room at least every other day to ensure the best possible cleanliness standards. Management reserves the right to enter your room, even when the sign is displayed.

ALL ROOMS are a non-smoking. Smoking is allowed outside in common areas, except in the BREAKFAST AREA during breakfast. A $200 cleaning fee will be charged for smoking in the room and you will be asked to leave without refund.

Check-Out is by 11am. Failure to check out by 11:10am will incur a $50 charge unless permission is granted otherwise by Front Office Manager. An additional $50/half-hour will be charged after 11:30am.

We do not accept SPRING BREAKERS. If you reserve and are under the age of 21, you will be refused service at check-in without refund.

Lost key fee $25.

We are not responsible for theft, damage or injury while staying at The Caribbean House.

For safety reasons, no cooking appliances are allowed.


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ARRIVAL TIMES
3:00 PM - 5:00 PM
If arriving outside of check-in times, please call to make arrangements.

AUTO-COLLECT
A deposit for the first night's stay is collected at the time of purchase. Payment for gift certificates is collected at the time of purchase.

CHILDREN & PETS
Children are not allowed. Pets are not allowed.

CREDIT CARD SECURITY
Your credit card information is stored and processed securely.